Zalora tuyển dụng – 3PL Coordinator Intern

Zalora tuyển dụng – 3PL Coordinator Intern

Allowance: 3,150,000 VND per month

Location: Nguyen Tat Thanh Street, District 4, Ho Chi Minh City

Please send your CV to [email protected] and own the job now

Job description:

 Support Customer Service teams and our customers through our 3PL (third party) service providers. This person is responsible for back-to-back coordination from outbound shipment to customers and return shipment to WH.

 Key activities include but not limited to monitoring of daily/weekly KPI, prioritize urgent orders, local transport arrangement and coordinate on-site delivery – through 3rd party service providers. Liaise with related parties (VT and TTC) on any service quality failures. It is also paramount to ensure proper customer feedback handling.

 Work with outbound in warehouse, 3PL for tracking and delivery.

 Monitor shipment from HCM warehouse to HN office, monitor return shipment from TTC.

 Monitor 3PL execution and provide support when required.

 Monitor daily NOT delivery order status for Services and tracking

 Monitor in transit aging

 Coordinate with 3rd party to pick release and ship the orders

 Coordinate with service team for customer feedback

 Work closely with local transportation Analyst and liaise with insurance agent on any damage claim

 Update orders status on OMS

 Managing the service parts warehouse through a 3PL service provider

 Monitor and expedite timely return of defective items.

 Managing reversed logistics for defective goods returning to warehouse

 Comply with company policies & procedures and audit requirements.

 Comply and Maintain Supply Chain key performance & On Time Delivery metrics at all time.

 Weekly KPI review with Third Parties

Requirements

 University/College degrees (Business Administration/Foreign Trade or Logistics relevant)

 Ability to manage 3PL (third party) service provider on day to day operations

 Ability to work under pressure, independently and in multiple teams

 Excellent at Microsoft Word and Excel

 Effective communications and time management

 Business compliance, good work ethic and integrity