IndoTrans Logistics – Customer Service Officers (Air freight / ocean export)

Due to workload, ITL – IndoTrans Logistics Company: is looking for 5 Customer Service Officers (Air freight / ocean export)
Working location: Charmvit building, 117 Tran Duy Hung, Hanoi

Overall Responsibility
As Customer services, you will be responsible contact to direct clients and agents to know information about the import and export shipments.
Main Responsibilities
Duties and responsibilities include, but are not limited to:
– Follow up accounts separately with import / export / air / ocean whenever relating shpts occurring
– Follow each shpts in consequence set out in the job covering for airfreight / ocean freight.
– Follow up on customer shipment advices and feedback to customer and overseas stations and the account holder to make respective shipment arrangement (pickup, booking with forwarders etc.).
– Check and verify documents and update to relevant parties.
– Feedback pre-claim details and status to customers.
– Handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
– Marketing and promoting all logistics services of ITL to the customers.
– To be responsible and contact with shipping lines, air lines, agents, forwarding and customers when there are the shipments arrive or departure.
– Finding, opening, cooperating and contact with many agents in overseas and domestic.
– Good knowledge about import and export procedures
– Handle other tasks assigned by Customer Service Manager.
Working Relationships
Maintain professional internal and external relationships that meet company core values.
Proactively establish and maintain effective working team relationships with all support departments.
Job Specifications
Education: Major in international trade field
Experience: Experienced in relevant field at least 2 years.
Required Skills: – Knowledge about overseas trade – English is smooth as: reading, writing, listening and speaking. Computer skills: MS. Word, MS. Excel, MS. Power Point, Email, Internet.
Special Skills: – Good knowledge of Forwarding & Logistics Field is preferable – Good communication and interpersonal skill
CVs, please send to email: [email protected]