3rd Party Coordinator Intern

Ngày hết hạn	20-04-2015

Loại công việc	Toàn thời gian
Trình độ	Đại học
Nơi làm việc	ZALORA Logistics Office, 156 Trần Phú, District 5, Ho Chi Minh city, 4, Hồ Chí Minh
Mô tả ngắn	ZALORA Vietnam is looking for 3rd Party Coordinator Intern Working location: ZALORA Logistics Office 156 Tran Phu Street, District 5, Ho Chi Minh

Support Customer Service teams and our customers through our 3PL (third party) service providers. This person is responsible for back-to-back coordination from outbound shipment to customers and return shipment to WH.
Key activities include but not limited to monitoring of daily/weekly KPI, prioritize urgent orders, local transport arrangement and coordinate on-site delivery – through 3rd party service providers. Liaise with related parties (VT and TTC) on any service quality failures. It is also paramount to ensure proper customer feedback handling.
Work with outbound in warehouse, 3PL for tracking and delivery.
Monitor shipment from HCM warehouse to HN office, monitor return shipment from TTC.
Monitor 3PL execution and provide support when required.
Monitor daily NOT delivery order status for Services and tracking
Monitor in transit aging
Coordinate with 3rd party to pick release and ship the orders
Coordinate with service team for customer feedback
Work closely with local transportation Analyst and liaise with insurance agent on any damage claim
Update orders status on OMS
Managing the service parts warehouse through a 3PL service provider
Monitor and expedite timely return of defective items.
Managing reversed logistics for defective goods returning to warehouse
Comply with company policies & procedures and audit requirements.
Comply and Maintain Supply Chain key performance & On Time Delivery metrics at all time.
Weekly KPI review with Third Parties

University/College degrees (Business Administration/Foreign Trade or Logistics relevant)
Ability to manage 3PL (third party) service provider on day to day operations
Ability to work under pressure, independently and in multiple teams
Excellent at Microsoft Word and Excel
Effective communications and time management
Business compliance, good work ethic and integrity