We are hiring entry-level Operations Managers in the Philippines, Vietnam, Thailand, Malaysia, Indonesia, and Singapore.
In order to communicate with our partners, the role requires native fluency — reading, speaking and writing — in at least one, major Southeast Asian language: Tagalog, Thai, Vietnamese, Bahasa, or Mandarin; in addition to English.
ABOUT UBER
- Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world – at the push of a button.
- Uber’s global revenues are doubling every six months.
- On another level, Uber is about applying mobile technology, data-driven decision making, and world-class. operations teams to solve a massive, offline problem: urban transport.
- These are early days. Come join us, and help us build a new fabric for urban logistics that is redefining the way people experience and get around a city.
ABOUT THE JOB
- Uber is a marketplace, and our Operations & Logistics managers own the entire “supply” side of that marketplace in their city – they optimize the quantity and quality of cars available to our users, and continually improve the rider experience via scheduling, asset utilization, and driver incentive programs.
- In practice this requires a unique mix of analytical and interpersonal skills; an ability to use our data to quickly understand trends in supply and user demand, combined with an ability to motivate and incent our partners to behave in ways that take advantage of those insights. Highly refined people skills, as well as toughness, persistence and grit, are required to ensure capacity, while providing the quality of service we demand for our users. This is an intense, business-side startup role which has a clear and direct, impact on the growth of our business.
- This is an intense, business-side startup role, that will require you to work closely with your local operations team as well as US-based engineering, product, and process teams.
WHAT YOU NEED
- Language – Native fluency in a major Southeast Asian language – the ability to speak, read and write Tagalog, Thai, Vietnamese, Bahasa, or, Mandarin – in order to communicate with our users; as well as in English.
- Analytical ability – We take an intensely data-driven approach to running our business. In order to efficiently manage the supply of cars we have on the road, you need to be able to constantly monitor and understand trends in supply and demand, and use our data to make the right, data-driven operational decisions.
- Business instincts – Inherently curious by nature, you enjoy thinking about what makes different businesses tick. You’d be excited to master Uber’s business model, and would doggedly pursue making that model flourish in your city.
- Drive and hustle – Operations & Logistics managers are responsible for continually sourcing, signing up, onboarding and motivating the fleet of drivers who are our partners in a city. This requires extreme resourcefulness, and the ability to sell Uber as a partner and platform. Operations Managers also constantly monitor the fleet of cars on the road at any given point in time, optimizing the quantity of cars, guiding their physical location across the city, based on user demand, and ensuring the highest levels of service. This requires the constant focus and the highest levels of dedication.
- People skills – You’ll need truly world-class people skills to be able to influence partners to drive at times, in places, and in ways that ensure a world-class experience for our users. Depending on the conversation, you’ll need to be able to charm or cajole our partners accordingly.
WHAT YOU’LL DO:
- Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow
- Analytics. Heavy analysis of driver and rider metrics to properly allocate supply, guide driver incentive programs, and ensure high-quality experiences on the Uber system
- Strategy. Decide which projects the team should focus on and set an aggressive timeline to reach those goals
- Product Improvement. Proactively search for new features which could improve a seamless driver and rider experience
- Partner Relations. Manage driver development, identify & attack problem areas for drivers, and negotiate with businesses for driver perks
- Expansion Planning / Recruiting. Evaluate the economic and strategic costs and benefits of driver incentive programs and work with management to execute those strategies
- Driver Support. Manage the day-to-day issues of thousands of drivers on our system
- Hustle. Take ownership of Uber’s growth in their city and do whatever it takes to get the job done
- Mobilize & Grow. Take on new opportunities like launching a new market, spinning off a new product line, experimenting with new business models… the possibilities are endless!
PERKS
- Travel like a diplomat: employees get tons of free Uber credits!
- Ground floor opportunity: build a big business in your city, and shape the strategic direction of the market
- Make a difference: we’re not just another social web app: we’re moving real people/assets and changing transportation for the future
- Sharp, motivated co-workers in a fun culture!
COMPENSATION
- Full-time salary, based on experience, and equity compensation plan.
