Zalora – 3PL Coordinator

Job description:

• Support Customer Service teams and our customers through our 3PL (third party) service providers. This person is responsible for back-to-back coordination from outbound shipment to customers and return shipment to WH.
• Key activities include but not limited to monitoring of daily/weekly KPI, prioritize urgent orders, local transport arrangement and coordinate on-site delivery – through 3rd party service providers. Liaise with related parties (VT and TTC) on any service quality failures. It is also paramount to ensure proper customer feedback handling.
• Work with outbound in warehouse, 3PL for tracking and delivery.
• Monitor shipment from HCM warehouse to HN office, monitor return shipment from TTC.
• Monitor 3PL execution and provide support when required.
• Monitor daily NOT delivery order status for Services and tracking
• Monitor in transit aging
• Coordinate with 3rd party to pick release and ship the orders
• Coordinate with service team for customer feedback
• Work closely with local transportation Analyst and liaise with insurance agent on any damage claim
• Update orders status on OMS
• Managing the service parts warehouse through a 3PL service provider
• Monitor and expedite timely return of defective items.
• Managing reversed logistics for defective goods returning to warehouse
• Comply with company policies & procedures and audit requirements.
• Comply and Maintain Supply Chain key performance & On Time Delivery metrics at all time.
• Weekly KPI review with Third Parties

Requirements

• University/College degrees (Business Administration/Foreign Trade or Logistics relevant)
• Ability to manage 3PL (third party) service provider on day to day operations
• Ability to work under pressure, independently and in multiple teams
• Excellent at Microsoft Word and Excel
• Effective communications and time management
• Business compliance, good work ethic and integrity

Please send your CV to [email protected] and own the job now

Job: Operations

Schedule: Full-time

Primary Location : Vietnam

Organization: ZALORA VN