Zalora – 3PL Coordinator

ZALORA Vietnam is looking for 3PL Coordinator


Job description:

  • Support Customer Service teams and our customers through our 3PL (third party) service providers. This person is responsible for back-to-back coordination from outbound shipment to customers and return shipment to WH.
  • Key activities include but not limited to monitoring of daily/weekly KPI, prioritize urgent orders, local transport arrangement and coordinate on-site delivery – through 3rd party service providers. Liaise with related parties (VT and TTC) on any service quality failures. It is also paramount to ensure proper customer feedback handling.
  • Work with outbound in warehouse, 3PL for tracking and delivery.
  • Monitor shipment from HCM warehouse to HN office, monitor return shipment from TTC.
  • Monitor 3PL execution and provide support when required.
  • Monitor daily NOT delivery order status for Services and tracking
  • Monitor in transit aging
  • Coordinate with 3rd party to pick release and ship the orders
  • Coordinate with service team for customer feedback
  • Work closely with local transportation Analyst and liaise with insurance agent on any damage claim
  • Update orders status on OMS
  • Managing the service parts warehouse through a 3PL service provider
  • Monitor and expedite timely return of defective items.
  • Managing reversed logistics for defective goods returning to warehouse
  • Comply with company policies & procedures and audit requirements.
  • Comply and Maintain Supply Chain key performance & On Time Delivery metrics at all time.
  • Weekly KPI review with Third Parties


  • University/College degrees (Business Administration/Foreign Trade or Logistics relevant)
  • Ability to manage 3PL (third party) service provider on day to day operations
  • Ability to work under pressure, independently and in multiple teams
  • Excellent at Microsoft Word and Excel
  • Effective communications and time management
  • Business compliance, good work ethic and integrity

Please send your CV to [email protected] and own the job now


Job: Operations

Schedule: Full-time

Primary Location : Vietnam

Organization: ZALORA VN