| ZALORA Vietnam is looking for 3PL Coordinator
Job description:
- Support Customer Service teams and our customers through our 3PL (third party) service providers. This person is responsible for back-to-back coordination from outbound shipment to customers and return shipment to WH.
- Key activities include but not limited to monitoring of daily/weekly KPI, prioritize urgent orders, local transport arrangement and coordinate on-site delivery – through 3rd party service providers. Liaise with related parties (VT and TTC) on any service quality failures. It is also paramount to ensure proper customer feedback handling.
- Work with outbound in warehouse, 3PL for tracking and delivery.
- Monitor shipment from HCM warehouse to HN office, monitor return shipment from TTC.
- Monitor 3PL execution and provide support when required.
- Monitor daily NOT delivery order status for Services and tracking
- Monitor in transit aging
- Coordinate with 3rd party to pick release and ship the orders
- Coordinate with service team for customer feedback
- Work closely with local transportation Analyst and liaise with insurance agent on any damage claim
- Update orders status on OMS
- Managing the service parts warehouse through a 3PL service provider
- Monitor and expedite timely return of defective items.
- Managing reversed logistics for defective goods returning to warehouse
- Comply with company policies & procedures and audit requirements.
- Comply and Maintain Supply Chain key performance & On Time Delivery metrics at all time.
- Weekly KPI review with Third Parties
Requirements
- University/College degrees (Business Administration/Foreign Trade or Logistics relevant)
- Ability to manage 3PL (third party) service provider on day to day operations
- Ability to work under pressure, independently and in multiple teams
- Excellent at Microsoft Word and Excel
- Effective communications and time management
- Business compliance, good work ethic and integrity
Please send your CV to [email protected] and own the job now
Job: Operations
Schedule: Full-time
Primary Location : Vietnam
Organization: ZALORA VN
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