GEODIS Tuyển dụng: Senior Warehouse Customer Service

GEODIS Tuyển dụng vị trí: Senior Warehouse Customer Service, chi tiết như sau:

Objective / Purpose of the Department

GEODIS is a Lead Logistics Provider who manages our customers’ supply chain by providing end-to-end solutions enabled by our infrastructure, our people, processes and systems. Since 2008, Geodis is a subsidiary entirely owned by the SNCF Group in French. Our mission is to help its clients succeed by overcoming logistical constraints thanks to its lines of business – Road Transport, Freight Forwarding, Contract Logistics, Supply Chain Optimization, Distribution & Express. It has revenues of EUR 6.8 billion and more than 30,000 employees working in 67 countries around the world.

Objective / Purpose of the Job

To perform as a leader on customer services related matters of the Logistics Platform (Warehouse and Land Transport) and provide customer satisfaction

Dimensions and Quantities

Key Activities / Accountabilities

Business

  • Assist shipping and receiving unloading trucks, checking the quality and the quantity of the shipping  and the receiving.
  • Report to customer about shipment discrepancies with related report and photos
  • Support the move of materials and items from receiving or storage areas to shipping or to other designated areas.
  • Sort and place materials or items on racks, shelves or in bins according to predetermined sequence such as size, type, style, color or product code.
  • Assemble customer orders from stock and place orders on pallets or shelves, or relocate orders to a holding area or shipping department.
  • Documentation preparation, control, filing and distribution of all related operational documents.
  • The key contact point and be contactable contact point to the customer answering all queries and

        necessary communications flow.

  • Process customer inbound and outbound orders by WMS pass to operational supervisor for handling.
  • Sending necessary reports of Geodis or Client requested reports.
  • Process service orders for problems; follow-up with customer on results; update and document pertinent information.
  • Solving problem and achieving customer’s satisfaction.
  • Assist in counting of physical inventory.
  • Ensure warehouse is accessible and safe for staff and customer traffic.
  • Arranging trucks accordingly.
  • May be assigned facilities maintenance duties as needed.
  • Sweep, dust and mop.  Organize warehouse and work area for orderliness at all times.
  • Wear the proper safety equipment. 
  • To perform additional ad hoc reports required by management
  • Manage & control office stationary or coordinate with HCM Office’s Administrator for other office

  supplies relate.

Special Working Conditions

  • Possible long hours
  • Pressured working environment

Essential Educational and / or Training Qualifications & Certificates

  • BA degree.
  • English fluently in speaking & writing.
  • Problem solving skills.
  • Customer Service skills.

Preferred Experience and Knowledge

  • At least 2-year experience in the same industry & similar role.

Necessary Technical / Functional Skills

  • Good usage experience of computer knowledge
  • Good communication skills both to co-workers and customers, etc.
  • To be able to use WMS, Office

Required Behavioural Competencies

  • Able to express oneself clearly.
  • Hard working, cooperative, self-motivate, efficient use of time.
  • Patient
  • Independent

I prefer candidates with logistics background/enthusiasm who are able to work full-time in Binh Duong.

If you need more info, please kindly let me know.

I would love to see the CV in advance before interviewing so please attach my email as [email protected]

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