GEODIS Tuyển dụng: Senior Warehouse Customer Service

Objective / Purpose of the Department

GEODIS is a Lead Logistics Provider who manages our customers’ supply chain by providing end-to-end solutions enabled by our infrastructure, our people, processes and systems. Since 2008, Geodis is a subsidiary entirely owned by the SNCF Group in French. Our mission is to help its clients succeed by overcoming logistical constraints thanks to its lines of business – Road Transport, Freight Forwarding, Contract Logistics, Supply Chain Optimization, Distribution & Express. It has revenues of EUR 6.8 billion and more than 30,000 employees working in 67 countries around the world.

Objective / Purpose of the Job

To perform as a leader on customer services related matters of the Logistics Platform (Warehouse and Land Transport) and provide customer satisfaction

Dimensions and Quantities

Key Activities / Accountabilities

Business

• Assist shipping and receiving unloading trucks, checking the quality and the quantity of the shipping  and the receiving.
• Report to customer about shipment discrepancies with related report and photos
• Support the move of materials and items from receiving or storage areas to shipping or to other designated areas.
• Sort and place materials or items on racks, shelves or in bins according to predetermined sequence such as size, type, style, color or product code.
• Assemble customer orders from stock and place orders on pallets or shelves, or relocate orders to a holding area or shipping department.
• Documentation preparation, control, filing and distribution of all related operational documents.
• The key contact point and be contactable contact point to the customer answering all queries and

        necessary communications flow.

• Process customer inbound and outbound orders by WMS pass to operational supervisor for handling.
• Sending necessary reports of Geodis or Client requested reports.
• Process service orders for problems; follow-up with customer on results; update and document pertinent information.
• Solving problem and achieving customer’s satisfaction.
• Assist in counting of physical inventory.
• Ensure warehouse is accessible and safe for staff and customer traffic.
• Arranging trucks accordingly.
• May be assigned facilities maintenance duties as needed.
• Sweep, dust and mop.  Organize warehouse and work area for orderliness at all times.
• Wear the proper safety equipment. 
• To perform additional ad hoc reports required by management
• Manage & control office stationary or coordinate with HCM Office’s Administrator for other office

  supplies relate.

Special Working Conditions

• Possible long hours
• Pressured working environment

Essential Educational and / or Training Qualifications & Certificates

• BA degree.
• English fluently in speaking & writing.
• Problem solving skills.
• Customer Service skills.

Preferred Experience and Knowledge

• At least 2-year experience in the same industry & similar role.

Necessary Technical / Functional Skills

• Good usage experience of computer knowledge
• Good communication skills both to co-workers and customers, etc.
• To be able to use WMS, Office

Required Behavioural Competencies

• Able to express oneself clearly.
• Hard working, cooperative, self-motivate, efficient use of time.
• Patient
• Independent